Henn na Hotel Privacy & Cookie Policy

Use of Cookies
To enable features at the Site, Henn na Hotel New York may assign one or more 'cookies' to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site and may provide you with customized content. 

A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user. 

We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our Site. While in the process of browsing our site, you also provide us with information that doesn't reveal your personal identity what type of destination you're exploring, for example. 

We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information. 

You may occasionally receive cookies from unaffiliated companies or organizations to the extent that they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you 'click' on their advertising or content or link. This practice is standard in the Internet industry. 

Because of the way in which the Internet operates, we cannot control the collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.


Henn na Hotel New York Privacy Policy

Henn na Hotel New York is committed to protecting the privacy of visitors to its web site (the “Site”).

This Privacy Statement describes the privacy practices of Henn na Hotel New York for data that we collect:

• through websites operated by us from which you are accessing this Privacy Statement

• through the software applications made available by us for use on or through computers and mobile devices (the "Apps")

• through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our "Social Media Pages")

• through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us

• when you visit or stay as a guest at our hotel, or through other offline interactions

Collectively, we refer to the Websites, the Apps and our Social Media Pages, as the "Online Services" and, together with offline channels, the "Services." By using the Services, you agree to the terms and conditions of this Privacy Statement.


Information Collection

We collect personal information when you make a reservation, communicate with us, or otherwise connect with us or post to social media pages, register to receive information from us, providing us feedback, or participate in a survey, contest or promotional offer. When you choose to use these features, we ask for information such as your name, e-mail address, mailing address, phone number, and other personal information (“Personal Information”). Personal information is also collected throughout your guest journey. We use Personal Information for the following general purposes: to fulfill your requests for certain information and services offered through the Site, to create personal accounts, to develop new offerings, to facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to complete your reservations and stay (for example to process your payment), to send users press releases, send marketing communications or promotional offers as well as customer satisfaction surveys, or other general information about Henn na Hotel New York, to meet any applicable legal and regulatory requirements, and to respond to any feedback you submit.

Through the Site, we may automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (such as Chrome, Internet Explorer or Firefox) settings. Each browser is a little different, so look at your browser's help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you may not have access to many features that make your site experience more efficient and some of our services may not function properly. 

For more information about cookies, please visit this site www.allaboutcookies.org.


Protecting Personal Information

When you give Henn na Hotel New York Personal Information, we take steps to ensure that your information is treated securely. Henn na Hotel New York uses industry-standard encryption technologies when transferring and receiving sensitive visitor data via the Site. We seek to use reasonable organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section, below.

We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of the Henn na Hotel New York, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.


Updating Personal Information and Preferences

If you have provided us with Personal Information and would like to change, correct, or request access to your Personal Information or update or cancel your registration, you may do so by emailing us at hello@hennnahotelny.com

If you would like to review, correct, update, suppress, restrict or delete Personal Data that you have previously provided to us, or if you would like to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by law), you can contact us at hello@hennnahotelny.com or by mail:

Henn na Hotel New York
235 West 35th Street New York, NY 10001

In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or other limitations you would like to put on our use of your Personal Data. For your protection, we only fulfill requests for the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable.

California Residents: Customers who reside in California and have provided their Personal Data to us can request, once per calendar year, information about our sharing of certain categories of Personal Data to third parties and within the Henn na Hotel New York, for their direct marketing purposes. Such requests should be submitted to us at hello@hennnahotelny.com or:

Henn na Hotel New York
235 West 35th Street New York, NY 10001

We will provide a list of the categories of Personal Data disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.



If you are under 16 years of age you MUST obtain parental consent before:

Submitting a form, subscribing to our offer or newsletter, or making a transaction.


Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

CALIFORNIA CONSUMERS’ RIGHTS (https://oag.ca.gov/privacy/ccpa)


Privacy Policy Changes

We reserve the right to change our Privacy Policy for the Site at any time. If we decide to change our Privacy Policy, we will post the revised Privacy Policy so that you will know what information we gather, how we might use that information and whether we will disclose it to anyone. Please check periodically to keep informed of any changes. Your continued use of the Site following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.

If you have questions or concerns regarding this Privacy Policy, please contact us at:

Henn na Hotel New York
235 West 35th Street New York, NY 10001