Henn na Hotel Booking Terms & Conditions

Booking Terms and Conditions

Last Updated: April 29, 2021

Thank you for using our website, www.hennnahotelny.com

Please read these terms carefully before booking accommodation. If you have any questions about these Terms of Service, please contact us to discuss prior to making your booking by email: book@hennnahotelny.com

We are [Henn na Hotel New York (“we”, “us” or “our”) a company registered in the United States. Our registered office is at 235 West 35th Street, New York, NY 10001. 

We operate the website www.hennnahotelny.com

When you select and book accommodation, you are agreeing to pay all charges for your booking including the price and any additional fees indicated on website, together with any other items identified during checkout on the website such as taxes and fees. You are also agreeing that our payment services provider may charge and collect any deposits and payment identified during checkout. When you receive the booking confirmation, a contract for the relevant accommodation is formed directly between you and us. The timing for making the payment for a booking is indicated on, and will be notified to you, through our website booking process and/or any email which we send you to confirm whether room is available.

The maximum number of guests permitted to use the room is as specified in your booking confirmation, and you shall not be entitled to permit any additional persons to use the room.

You must vacate the guest room on the date specified in your booking confirmation and no later than the check-out time specified in your booking confirmation. If you stay past checkout, we, our agents or the owner of the hotel have the right to remove you from the room in a manner consistent with applicable law, including by imposing reasonable overstay penalties.

No drinks or meals are included in a booking for rooms, unless otherwise expressly stated on our Website.

Once you have selected and paid for your reservation using our website and receive a booking confirmation, we cannot guarantee that you will be able to make changes to your booking.  However, if you do wish to request a change to the reservation you have confirmed please contact us.  We will let you know if the change is possible.  If it is possible, we will let you know about any changes to the price of your booking or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.  If we are unable to accommodate the change which you have requested, your booking will remain on the terms of your booking confirmation.

Your reservation selected using our website is confirmed when you receive a booking confirmation from us.

Except for reservations that require full prepayment or other prepayment requirements noted on the rate type, credit cards used to hold all other reservations will be authorized for one night’s room and tax 48 hours prior to the check in date.  If this authorization fails, your reservation is subject to forfeiture. 

Our cancellation and refund policy vary depending on the type of accommodation that you have booked. Please refer to the relevant cancellation policy on our website by selecting a room type and room rate. A list of all cancellation policies can be accessed at www.hennnahotelny.com.

If you wish to cancel a booking after you have received a booking confirmation from us, you must contact us using the “cancel a booking” link on the website located at www.hennnahotelny.com or by calling the hotel directly at 212-729-4366.